Emir Muñoz

Machine Learning Engineer


Emir Muñoz

I am a Team Lead - Staff Machine Learning engineer at Genesys. I'm part of the AI Group and work building Machine Learning services to improve customer experience and optimise call centres routing.

I hold a PhD from National University of Ireland, Galway, a BEng and MSc in Computer Engineering from Universidad de Santiago, Chile.

Latest news

  • NEW (Dec 2020) Recognised as EMNLP 2020 - Outstanding Reviewer
  • NEW (Feb 2020) I successfully defended my Ph.D. thesis. Many thanks to Fabian Suchanek and Mathieu d'Aquin for their support and Matthias Nickles for supervising me!